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Return and Exchanges

Return & Exchanges

CHICIST regard it as our main responsibility to provide excellent goods and service quality. We hope all the clients can feel satisfied with their shopping. If there is any impropriety occurring after your purchase, we will provide refund or exchange services.
Customized products cannot be returned or exchanged.
When you decide to request refund or exchange, please advise us the order number and details of goods by sending emails to info@chicist.com.
Please kindly note that the returned goods should be together with the order receipt (within 15 days for worldwide orders and 7 days for domestic orders).

Any application with the order receipt over 15 days (7 days for domestic orders) will unfortunately not be accepted. Please make sure the goods returned or exchanged to be placed in the original box or package with the
product warranty.
In respect of refund application, we will credit the amount back to your account within 30 days after the procedures are confirmed.
In respect of exchange application, it refers to the exchange of the same product but in different color or size. We will exchange the items for you after procedures are confirmed. Please kindly note that CHICIST cannot guarantee the sufficiency of items in your desired color or size. If there is no stock temporarily, we will obtain your agreement beforehand to refund or delay the shipping. The shipping fees for all applications will need to be paid by clients. For exchange applications, once the replacement is sent out by CHICIST.COM it can not be exchanged again.

If you decide to return or exchange goods of CHICIST.COM, please kindly follow the below six procedures:

Please advise us the order number and goods details at info@chicist.com.
Copy the original order receipt. (for domestic orders: the original invoice)
Please tear off labels of returned goods and pasted on the application form.
Fill in the details: refund or exchange, preferred color or size of the exchanged item, reasons, clients’ details.
Please repack the returned goods enclosed with the original package, warranty, copy of order receipt (invoice) and the application form.
Please paste the return form on the box and send it back.

CHICIST.COM would like to suggest you to choose trustful messenger companies when returning goods, such as FedEx, DHL, UPS or Usps Priority Insured or S.F. EXPRESS. This will be safer and more convenient. Please kindly note that CHICIST.COM will not be responsible for any lost or theft occurring during the transport of returning, as well as not to accept mails on COD (cash on delivery). For any inquiry, please don’t hesitate to contact our Client Service channel at contactchicist@gmail.com.

Thank you for shopping at CHICIST.COM. We will confirm your order and contact you as soon as possible. Once you have any inquiry, please don’t hesitate to contact our Client Service channel at contactchicist@gmail.com or TEL/+886-2-8773-3499